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CUSTOMER SERVICE
Complete
Solutions
for the
Internet
What kind of services does PrimeGEN offer ?PrimeGEN Internet Labs ( division of PrimeGEN Technologies, Inc. Michigan ) provides innovative solutions and consulting services for web hosting, design, site promotion, and e-commerce capabilities for businesses, worldwide.
How long have you been in this business ?PrimeGEN Internet Labs was formulated to meet the rising demand of Quality Internet consulting services, in mid-July 1997. Since then we have grown to be one of the leading service provider in the North America, and Asia. Our highest standards for providing quality solutions at competitive prices backed by unparalleled technical support have been the key elements of our fast growth.
Can you give me some business references ?References may be available upon request. We are also listed as member of Better Business Bureau, in Michigan. We will be glad to provide sample accounts, and information about some of our present accounts, request here for more information.
Do you offer any special services for small businesses?Yes we do. Most of our client base is consisted of small business owners. Our GOLD Web package has been one-of-its kind service plan which addresses all the startup needs of owning a business web site. It offers quality solutions at fraction of the market price and takes away all the efforts to handle technical aspects of having a web site for your company. We also offer special payment plans for companies who wish to keep the startup cost low. All of our hosting plans offer perfect scalable solutions to meet the ever growing needs to maintain a professional web site
Do you offer dial-up Internet access?No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site. If you have questions concerning your current Internet access, and whether or not it will comply with Zone Internet's web services, please contact us via e-mail.
Who is the InterNICThe InterNIC is an independent organization responsible for holding the registration and routing of Internet domain names. Without these people it would be virtually impossible to maintain sanity on the Internet. Registration fee is $100 ( $70 starting April 01, 1998 ) for the first two years and $50/year ($35 starting April 01, 1998 ) thereafter for your virtual domain name. The InterNIC will send you an invoice via email between 3 weeks to 1-1/2 months after the domain is registered.
What kind of billing options do you provide ?PrimeGEN follows the policy of
payment-at-service. Client is expected to make the payment at the time when service is
requested. All payments are due in US currency only, and are billed on quarterly basis. We
accept all major credit cards ( AMEX, VISA., MasterCard ), which may be helpful for making
an online order using our secured order service, for quicker setup. |
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What is a Virtual Domain?A Virtual Domain means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com). You should check InterNIC's "WHOIS" service to make sure that your desired domain name is available.
Can I access my domain address with or without the "www"?Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.
Do you handle the domain registration process?Yes. We will contact the InterNIC once your account is activated to request either a new domain name registration or a domain name modification (transferring an existing domain to our servers). Please DO NOT submit a registration or modification template to the InterNIC as this will only delay the process.
Can I transfer existing domain name to your servers?Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for InterNIC to complete the transfer process. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from your current site. When InterNIC announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact your previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS. Also inquire about our SWITCH ASSIST program.
How long does it take before my domain name is active?Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 24-72 hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.
How do I transfer files to my web site ?Files must be transferred to the web server via File Transport Protocol (FTP) or Telnet. If you need FTP, telnet, mail, or other Internet software, visit Shareware.com. Shareware.com is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP.
Will I have unlimited access to update my pages ?You have unlimited access via FTP and Telnet 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
Can I use my account for commercial purposes ?Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.
How long does it take to set up a new account ?New accounts are generally set up within 4-24 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.
Can I subdivide my space and resell it?Yes, we do allow you to create subdirectories which you can use to offer friends or clients space as long as its within our policy guidelines. THIS FEATURE IS NOT APPLICABLE TO PREMIUM 2000 PLAN WITH UNLIMITED WEB SPACE, THOUGH. You can also request additional FTP accounts with limited access to a specific directory for a small additional setup charge.
Can I register additional domains to point to a subdirectory within my main domain?No, this is something we don't presently offer, though you may want to look at our PrimePLUS domain package for your clients, at $14.95 a month its a great deal, you can easily resell it at a profit. If you add a few of these to your main account we will provide additional discounts. Also, look into our Reseller Plan RSX which offers multiple domain name under one single Master account.
Can I have additional domains pointing to the same main page as my main domain?Yes, for a one time $35.00 setup fee for each additional domain we can mirror your main web pages and mail system. This is a great way to expand the marketing of your present business.
Are third level domains available (anyname.mydomain.com)?Yes, We can give you a third level domain name such as yourname.primegen.com or if you have a existing domain with us anyname.yourdomain.com. The packages are the same as the one posted for normal domains, with an additional fee of $35.00 ( one-time ). The advantage to this option is InterNIC registration is not needed. This means no InterNIC registration fees. |