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CUSTOMER SERVICE
Complete
Solutions
for the
Internet
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The driving force behind providing Signature Services is our strong commitment to deliver Quality solutions to all our clients at competitive prices.
Being PrimeGEN's client means prompt & reliable service, answers when you need 'em and backed by our service quality guarantee or your money back. The concept may be old-fashioned but Customer satisfaction issue is something we take very seriously and try harder to exceed your expectations.
As part of our on-going efforts to improve the hosting experience for our clients, we introduce Signature Services :
 | Check Domain Name : Use our web interface to InterNIC database to determine domain name availability. |
| FREE Domain Name Parking : Now you can secure that domain name you wish for, without having to sign up for any account. Long term parking is also available. |
| Quick Account Activation : We promise to give you account access via the unique IP address, within 24 hours or your setup fee will be waived and first month hosting is FREE. InterNIC processing may take longer depending on the domain name type. |
| Reliable Technical Support :
PrimeGEN Internet Labs promises you to serve the technical support needs promptly and
courteously, 24 hours a day, 7 days a week, 365 days a year. We are here for you anytime
you need us. We guarantee to resolve all routine support requests within 24 hours or you
will not be billed for that month. In special cases where it is expected to take more than regular response time, you will be assigned a support representative who will keep you informed about the status and in all the cases you will be able to PAGE us Toll-Free in case immediate attention is required. |
| InterNIC processing & FAQ : PrimeGEN will handle all the paper work should you need to transfer a domain or register a new one at NO EXTRA Cost. InterNIC annual fee will still apply and be billed directly to you. InterNIC FAQ page is a good resource for obtaining first hand knowledge about domain name processing and timings. |
| International Domain Names : We also handle foreign domain names, which may require special processing while registration. |
| Test-Drive Plan : Try our services at ZERO risk for 30 days and if you are not fully satisfied, we will be glad to give you 100% refund. No hidden costs.....No fine prints. |
| 90 days FREE Hosting : Using Pre-Pay option, now you can benefit from this simplified billing plan and enjoy hosting features FREE for 90 days. You will pay for 9 months to receive 12 months in return. |
| EZ Switch : With so many hosting options out there, you should be able to find the best hosting features matching your needs. PrimeGEN has mad your selection process simpler and shorter. EZ Switch program is designed for web sites in transition. Without paying any setup fee and first month being FREE gives you an ideal opportunity to move your domain to our superior servers.....absolutely risk free. We will also handle the InterNIC transfer processing for you. With your cooperation, we can assure you a smooth transition within 12-48 hours. You will not be billed any amount until the end of first 30 days Test-Drive period. |
| Site ControlPanel : Now you can easily manage your web site using the PrimeGEN ControlPanel, a web based interface to configure and manage various advanced features on your site. You will be able to read mail, check web stats, administer mailing lists, setup AutoResponders etc. Click here for a DEMO. |