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At PrimeGEN, we believe that prompt and expert tech support is the most important feature we provide to all of our clients. Whether through toll-free hotline, or email, you will get complete answers to all your support related questions, on-time. Our expert technical support staff is always accessible, and is ready to serve you with any support request anytime you need it. Many companies do boast upon providing 24 hours and 7 hours a week available support, but we deliver it as our basic business practice.

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PrimeGEN Technologies, Inc.
P.O. Box 1743
Dearborn
Michigan 48121, U.S.A.

Central Phone Line : (313) 441-2735
Central Fax / Pager: (734) 629-0344
Support Line Pager : (888) 726-8691
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global-phone.gif (2008 bytes) CANADA(voice/fax): (604) 608-3191
U.K. (voice/fax): ( 44 ) 171-6813075
AUSTRALIA(voice/fax): 6 129 475 0547

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General Info : info@primegen.com

Help Desk :  support@primegen.com

Customer Service : services@primegen.com

Billing Questions :  billing@primegen.com

U.S. Sales Info : sales@primegen.com

For CANADA  :  canada@primegen.com

For EUROPE :    europe@primegen.com

Australia, NZ :   pacific@primegen.com

Please select one of the following methods to get information for your support request:

Contact Online Help Desk
Frequently Asked Questions Section
Online User Manual
Express E-mail : support@primegen.com
Call Tech Support Hotline 
(734) 528 - 8956  ext. 1     or    PAGE  (888) 726 - 8691
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  1. Please Specify your Domain Name:

    www.

  2. What type of hosting plan do you have?

  3. Please enter a brief one-line description of the problem:

    (example: "Can not receive incoming mail")

  4. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    ( OPTIONAL ) If the problem is not reproducible
    (only happened once, or occasionally for no apparent reason), please describe the
    circumstances in which it occurred and the symptoms observed:

    (note: it may take a little longer for us to fix non-reproducible errors)

    If the problem causes any error messages to appear,
    please write down the exact text displayed and enter it here:

  5. Please provide us with the following contact  information :
    Name: 		                     
    Phone:  		                     
    E-mail:

     

              

 

 

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For More Information, please send mail to  services@primegen.com .
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