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CUSTOMER SERVICE
Complete
Solutions
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Internet
| A | About PrimeGEN  |
| S | Technical Support Related |
| B | Web Hosting Plans |
| D | Reseller Program
|
What are all the files and directories in my home directory?
 | Important files and directories in your account are:
|
How do I run my own CGI programs?
| Put your CGI programs in the cgi-bin directory. |
| While transferring the CGI scripts using FTP, use the ASCII transfer mode in stead of BINARY. |
| The cgi-bin will automatically change the permissions to chmod 755 for you |
| It is important because of the apache wrapper being run that
scripts and there directories be chmod 755, chmod 777 will not work |
A special note - this does not apply to FrontPage webs, follow normal cgi instructions
How do I use cgiemail, FormMail and the graphical counters?
| Cgiemail:This is a program that will
email you the forms filled out from the web. Here's an example - Create a text file called "example" in the main web directory. This is the content of the file:
|
That is the file that will be sent to joe@blue.com.
Now, cgiemail will automatically replace [name], [phone], anything
in the brackets with the corresponding user supplied info from the web
form. Also, you MUST have the To: and the Subject: line followed by
the blank line. Those three lines MUST be on the FIRST THREE lines. You
cannot change the From: address.
Here is a part of the web form page called "example.html"
If you want to have your own customized "success" page,
place the following
line in your form page:
It will then redirect to somepage.html.
| FormMail is a very easy to use form
processor, simply place the following on any page after entering your domain. |
<input type=hidden name="recipient" value="sales@yourdomain.com">
<input type=hidden name="subject" value="Order">
<input type=hidden name="return_link_url" value="http://yourdomain.com/">
<input type=hidden name="return_link_title" value="Back to Main Page">
Be sure to replace yourdomain, with your real domain name
Full FormMail instructions click here
| Page Counter: Please refer to
On-Line User Guide for details:
How do I use Anonymous FTP Account ?Your anonymous ftp site is completely different from your
web site. |
| Only the incoming directory can be written to anonymously |
| Subdirectories are not creatable |
| The incoming directory is not readable by people dropping files there |
| You are responsible for any "pirated" software uploaded by the anonymous users. The anonymous ftp sites will be periodically monitored for any abuses. |
| You may ignore the other directories. |
How do I create email aliases, and how do I redirect them?
Assume your domain is "example.com".
| You need to edit the .redirect file in your home directory. |
| Here is a sample .redirect file for example.com : |
default example@example.com webmaster example@example.com sales joe@aol.com,mike@whatever.com info robert@example.comThat will automatically redirect all webmaster@example.com emails to
example@example.com, sales@example.com to joe@aol.com AND
mike@whatever.com, and
info@example.com to robert@example.com. All others will go to
example@example.com. Note that webmaster line isn't necessary, but
it's better to specifically redirect it to example@example.com.
It's important to note that the second column must be REAL accounts. You cannot redirect emails to an alias. Please note that it takes a few minutes for the .redirect file to go into effect after you've updated it.
Ask us if you need to create additional real email(POP3) accounts.
How do I use the infobots?
Very simple. Just create a text file and put it in the infobots directory.Let's say that the name of the text file is "info". Now, when you send
mail to info@example.com, you will get the text file mailed back to you.
That's it. Try it out. There is no limit to the number of these
infobots. Note that the name of the file is simply "info", and not
"info.txt".
How do I see who is using my infobots?
Assume your infobot address is info@example.com.Just put the following line in your .redirect file.
Its important that you have the infobot installed
before entering the address line in the .redirect
info example@example.comThe original email message will be sent to example@example.com, and the
original sender will get the infobot text.
How do I create a majordomo mailing list?
Send a request to sales@primegen.com.Tell us the name of the mailing list and the password for it. For full instructions email our autoresponder at domo@safe-order.net
There may be extra charges if your mailing list is very
large(>1000 subscribers).
How do I use Real Audio?
| Real Audio is available for a small extra charge (email sales@primegn.com for more info) |
| RealAudio is a real time audio transmission/player system. A digital audio stream is transmitted from the server over the internet to the destination and played immediately, rather than being stored to disk first and then played. |
| Each audio clip requires two files: a metafile with extension .ram, and the digital audio clip itself, with extension .ra. The .ram file holds one or more lines of ASCII text, each of which references the .ra file to be played when the .ram file is accessed by the browser. |
| Entries in .ram files have the form: pnm://your-domain.com/your-domain/name-of-clip.ra |
| Place your .ram and .ra files in the realaudio subdirectory under your web directory. |
| The .ram files must be uploaded in ASCII mode while .ra files must be uploaded in BINARY mode. |
| You may then access these files at realaudio/file.ram
under your www directory. |
How do I change my login password?
Telnet to your domain. After you've logged on, type the following command:Prompt > passwd
Type in OLD password to confirm, and new password twice to change the password.
How do I check the web usage statistics for my domain ?
Stats are updated once a week. You may check your stats bygoing to http://yourdomain/wusage with your favorite browser.
I need to configure my mail reading program so I can access my emails. What are the proper settings?
| Assume your domain is fred.com
|
What is the correct path to perl(and other programs)?
| perl5: /usr/bin/perl |
| perl5.003: /usr/bin/perl5.003 |
| sendmail: /usr/sbin/sendmail |
| date: /bin/date |
| java: /usr/bin/java |
| python: /usr/bin/python |
Domain paths: Using example if your domain was fred.com
| Main dir: /www/fred/ |
| CGI-bin: /www/fred/cgi-bin |
| Location to publish to: http://www.fred.com
(note if the domain is not active use the IP# we assigned) |
| Username: fred |
| Password: As-sent-to-you |
What are the basic Msql2 settings?
Msql2 is a database engine, docs may be found at Hughes SQL Website.We don't provide technical support on this because of its complexity, the basic access path is below To use this you must submit your domain name and a database name to us, so we can set it up for your machine you put your system name. This is the name that the prompt says when you log into the shell :
/usr/local/Hughes/bin/msql -h machine database-name
Simply create/modify the missing.html
file in your main web directory.
How do I use the SSL server for my order form?
Normally, any text(such as your credit card number)
sent from your browser to the web server is sent as plain text. This means that a hacker
could potentially intercept(however unlikely) the information sent from your browser and
read it.
However, by using the secure server, the information is encrypted before it is sent from
your browser. It would be practically impossible for anyone to decrypt it without knowing
the key.
Please use the secure server only when necessary.
Assume your domain is example.com.
Use the following URL to access your pages via the secure server.
https://plus46.safe-order.net/example/anypage.html
The above page would be accessed from the normal web server as:
http://example.com/anypage.html
Your cgi-bin dir for the secure server is:
https://plus46.safe-order.net/cgi-example/
*SPECIAL NOTE FOR FORMMAIL.CGI*
If you are using formmail.cgi through the secure server, you MUST use the following URL:
https://plus46.safe-order.net/cgi-bin/formmail.cgi Here's an example: <FORM METHOD=POST ACTION="https://plus46.safe-order.net/cgi-bin/formmail.cgi"> <input type=hidden name="recipient" value="sales@yourdomain.com"> <input type=hidden name="subject" value="Order"> <input type=hidden name="return_link_url" value="http://yourdomain.com/"> <input type=hidden name="return_link_title" value="Back to Main Page">
The last two line allow a link back to your main page - thus they get a report of what they ordered and a link. We made the modification for you already
Its important that you call your order page through a secure URL in order to work properly
Example:. https://plus46.safe-order.net/yourdomain/yourorderform.htm
The Boutique Single page shop cart can be found in the following directory for those domains that receive it as part of there package.
http://yourdomain-name-here/shop/boutique.html
Standard usage of the shop cart can be customized off the working Demo at the above URL. If you wish to use this as a secure document, you must change the following.
| saleslip.html and boutique.html in the /shop directory |
| Replace it with the following: |
https://plus46.safe-order.net/cgi-yourdomain/shop/boutique.cgi
| You will also need to link to the page using the following URL to be completely secure. |
https://plus46.safe-order.net/yourdomain/shop/boutique.html
In both cases above yourdomain must be replaced with your actual domain name with no extension. As example fred.com would just be fred in place of yourdomain above.
How do I use the maillists directory?
Email the following autoresponders for help | To build a mailing list
from responses to your infobots. |
| To Use PlusMail system for simple listserver type operation |
SOLUTIONS TO COMMON PROBLEMS
| Access logs |
| Error logs |
| CGI-bin scripts |
| Perl scripts |
| Anonymous ftp |
| Setting permissions |
| Don't have permission |
| I get a forbidden when accessing my web pages |
Access logs
"I can't find my access log!" They are in your home directory, this is the directory you are in when you first logon.Error logs
"I can't find my error log?" We don't keep error logs for performance reasons.CGI-bin scripts
"Where do I put my cgi-bin scripts?" Put them in the subdirectory cgi-bin which should be under your www directory.Perl scripts
"I am being told file not found" "I am being told No such file or directory" IMPORTANT: Upload your Perl script in ASCII mode, not binary mode. "I get errors such asLiteral @sdfsdf now requires backslash at ./test.rob line 2, within string Execution of ./test.rob aborted due to compilation errors."
Place a "\" before such offending @ characters. This is an incompatibility between Perl 5 and Perl 4.
"Where should I store files for anonymous ftp access?"
Put files in the directory named anonftp/pub. This will allow a file to be accessed by a customer with ftp://yourdomain.com/pub/your-file-name.
For security the following applies
| Only the incoming directory can be written to anonymously |
| Subdirectories are not creatable |
| The incoming directory is not readable by people dropping files there |
"Hey, how do I stop people who are not in my group from reading a directory?"
Type chmod o-r directory while you are in the directory above it.
"I don't care if people in my group can read my directory, but I don't want them to write in it!"
Type chmod g-w directory while you are in the directory above it.
"Who is in my group?"
In general, each domain has its own group. If you find you are in the group users, let us know if you wish for your domain to have its own group.
"Tell me more about permissions, they sound neat!"
To list the access permissions of a file or directory, type ls -ls *. r=read access, x=execute access, w=write access. The first three letters apply to you, the second three letters apply to your group, the last three letters apply to everyone else. Execute access enables you to run programs or enter directories.
Examples of using chmod:
PEOPLE PERMISSIONS
u = the file's user (or owner) r = read access
g = the file's group x = execute access
o = others w = write access
a = the user, the group, and others.
chmod a+w = let everyone write to the file
chmod go-r = don't let people in the file's group or others to read
the file
chmod g+x = let people in the file's group execute the file
Don't have permission to access /
This error message means that you are missing your index.html file.
Note that files that start with a "." are hidden files. To see them, type ls -al at shell prompt.
If you wish to ftp this file in, go to the /home/fred directory assuming your userid is fred.
I get a forbidden when trying to access my site
This error is generally because you have not placed a default page
in the main directory.
A default page must be called index.htm, or default.htm and it should